Privacy and Policy

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Brainwrite & Brainwrite Swift takes your privacy very seriously. We are committed to protecting all of your information. We have used clear and simple language to illustrate our activities, processes and how we handle your data. We have made it easy to find any supporting information through links to relevant pages.

This policy covers the following:

Whose information we collect

Information we collect

Information we collect about you

Why we collect your information

How we share information we collect

How we protect your information

How to access and control your information

Other important privacy information

We ask that you read this Privacy Policy carefully as it contains important information about what to expect when Brainwrite & Brainwrite Swift collects personal information about you and how we use your personal data.

What is the scope of this Privacy Policy?

This policy applies to information we collect about:

Visitors to our websites
People who do business with us / register for our service

Our Websites may contain links to other websites. These websites are governed by their own privacy statements and we recommend that you review their own individual privacy policies. Any customer using Brainwrite Services is responsible for establishing their own privacy and security policies regarding individuals interacting with their organisation through the Brainwrite product.

If you are an individual who interacts with a Brainwrite customer using our product, then we direct you to that customer for any assistance with questions relating to your personal information. We do not have a direct relationship with individuals or organizations interacting with Brainwrite through one of our customers.

This Privacy Policy outlines how we are committed to protecting your information as an individual visiting our website, or as an individual signing up to our services or demonstration of the product. It does not govern all of the information that Brainwrite may process. For our practices around the privacy, security, use and access of our products, please see the Terms & Condition Agreement and End User License Agreement.

Whose information we collect

Brainwrite collects information from three groups of individuals; customers, website visitors and personnel.

Customers are organizations and individuals who have signed up for a Brainwrite account, this includes paying and non-paying trial accounts.
Website Visitors are individuals who browse or view our website, irrelevant of whether they are a paying customer of Brainwrite.
Personnel are people who are engaged in employment with Brainwrite or have applied to work at Brainwrite. Please see Personnel section for more details.

The information we collect

Personal Information

The information collected about you occurs when you provide it to us or use our Services, including when other sources provide this information to us. There are two types of information that we collect, personal information and non-personal information.

Personal information is any information that can be used to identify you or used in combination with other information to identify you. When you do business with us or register for our service we collect the following personal information from you including: name, postal address, email address, telephone number, instant messaging ID’s, company name, credit card details.

Non-Personal Information

Non-personal information is any data that cannot be used, whether on its own or in combination with other data, to identify you. These can include browser or device types, domain names and anonymous statistical data.

What information we collect about you

Registration and Contact Information

We collect information from you when you register for an account or sign up for a demonstration of the product. You are voluntarily providing us with contact information whether it is via email or contact forms.

Content provided by you through our products

If you submit a comment or feedback on our public facing support portal, your name and content of the message may be visible to anyone visiting our support portal.

Content you provide on our websites

Any website that is owned or operated by Brainwrite is included within the Services provided by us. For example, voluntarily submitting your contact details for a demo request on our website.

Information you provide through our support channels

When you interact with our support channels (including but not limited to email, contact forms live chat, phone, social media) the information that you have voluntarily given us is collected and used to provide you with the best possible experience of our Services.

Billing information

When you purchase the Services provided by Brainwrite, we only collect transaction information. This include billing address, contact details and payment status information. Brainwrite does not store your credit/debit card details. If you choose to pay for the Service by credit/debit card, your card details are not stored by the Service and cannot be accessed by Brainwrite Team. A specialist third party payments solution provider like Paypal, Stripe, Razorpay, Authorize.net, Apple Pay, Google Pay will process your credit card payment.

Technical, Usage and Location Information

We automatically collect information regarding how you interact with our Service. This may also cover location information that is automatically provided by your device or computer. We also use cookies and page tags to collect some of this information.

Single Sign-On

You are able to login to certain areas of our Services using services that allow for faster signing in. These services authenticate your identity and pre-populate the log in or sign up form. For example, if you log in or create an account for our Services using your Google credentials, we receive your name and email address from Google, as permitted by you, in order to authenticate your identity.

Logs and Analytics

When you visit our websites we gather information around your activity. Most of this is non-personal information and can be stored in log files. We may also share this non-personal data with a third party analytics service.

Third Party Platforms

We may collect information about you on third party websites. For example, this may include you interacting with an advertisement or other content on sites such as social networking platforms or on social media widgets.

Why we collect your information

The information that we collect about you is used in the following ways:

To provide, maintain and improve the Services that our product and website offer.
Personalise your experience of our Services. We use your contact information to identify you to our support team and improve your experience of using Brainwrite.
Research and development helps us improve all aspects of the product and websites. By learning and collecting feedback, it allows us to improve the software and our Services.
To communicate with you about our Services we use your contact information to notify you about new features or changes to the product. It may also be used to notify you about billing, if you are the assigned contact. These communications form part of the Services that Brainwrite provides and in most cases you cannot opt out of them.
To market and promote the Services offering of Brainwrite. We use your information to send you communications about how best to use the software. This also covers advertisements on other platforms. These marketing based communications can be opted-out of. See Opt-Out section below.
Customer support relies upon having your information to identify and help assist you with technical issues you may face when using our Services. It also helps us to improve your experience.
Safety and security of your account is imperative to us. We use your information to verify accounts and to ensure that any requests or activity on your account is indeed genuine. This helps us to identify suspicious or fraudulent use of your account and the Services.
Protecting our legitimate business interests and legal rights. Some information is required for us to satisfy legal obligations.
With your consent there are certain places where we will only use your personal information with your explicit consent. For example, if we publish a case study or quote, that is attributed to you, we will obtain your consent to include your name or photo alongside the content.

How we share information we collect

Service Users

Collaboration and Community

If you share information on publicly available areas of our service. For example this could be a comment on an article or a feature request. This information is shown to anyone visiting that page on our product.

Customer Accounts

If you registered to our Services using an email address owned by your organization or employer, we may share that information to allow us to provide better support and a better experience of the software for you and your organization. For example, if you create a new trial and your organization is already using Brainwrite, we may disclose that information to an administrator.

Referrals

You may choose to engage with our referral service. We will collect the information of any individuals that you voluntarily provide, that you feel would benefit from our Services. We may contact them to introduce them to Brainwrite. Any referral contact may request to be removed from our database. Please see Contact Us section .

Service Providers

We may transfer personal information to companies that help us to provide our Services. For example, hosting of our website. These transfers to subsequent third parties are governed by their service agreements.

Third Party Apps

You or another Service user of Brainwrite may decide to add or integrate Brainwrite with a third party app. By installing a third party app, it may give them access to personal information in your account. Third party app policies are not governed by Brainwrite. We advise that you take a look at their own privacy policies that surround the integration with our product.

Third Parties

We do not share, sell or transfer your personal information to third parties except in the following limited circumstances:

We may share your personal information with our affiliates, subsidiaries or parent companies.
We may share your Billing Information to process your payments for our Services.
We may transfer or share your personal information if the company is taken over, sold, involved in a merger or acquisition. See Sale of Business section below.
We may share your personal information with a third party if we have your explicit consent to do so.
We may share your personal information to detect or address fraud when using our Services.

Processing your Data

Brainwrite processes the information visitors provide about themselves for the legal basis of legitimate interest to fulfil those visitors’ requests, including the provision of licenses to use our software, provide you with customer and technical support and to communicate with you about your account and our products and services. You may update your personal Information with us or ask for removal (if no longer an active customer), otherwise we may maintain records of personal Information you disclose to us indefinitely.

Information provided for the purposes of a free trial only, where no further contact is received after 12 months, and no active services are provided the information will be deleted.

Brainwrite may use collected information to maintain, evaluate, improve and provide our Website, to track your movements, analyse broad trends such a geographical location and by such improve our quality of service. We process your browser version to detect trends on what browsers people prefer. We may from time to time share information gathered in this way with our partners. This information is not linked to any personal information that can identify any individual person. We may retain collected information indefinitely.

We will not sell or rent this information to third parties, we may use the details you supply and upload to a third party data processor as defined below in this page.

We may maintain records of User Communications you transmit to us indefinitely.

We may use Server Information to provide you with technical support services and to maintain and improve our services. We may also use such information to investigate unlicensed (and therefore unauthorised) uses of our products. We may maintain server information indefinitely.

How we protect your information

Given the nature of the Internet and the fact that no security system is perfect, Brainwrite cannot promise that the information you provide will never be obtained by unauthorised persons. Brainwrite does however utilise industry-standard practices to protect your personally identifiable information from loss, misuse, alteration and destruction. Such measures include using firewalls and security layers to protect certain sensitive transmissions of information. In some areas of our Website, we require a user ID or email and password for you to access certain information.

Brainwrite will not disclose such passwords to third parties; however, you are responsible for maintaining the privacy and security of your password.

In the event that Brainwrite is purchased by another company, merges with another company or has a substantial portion of its assets purchased by another company, Brainwrite may share your information with that company. In such an event, we will notify you in accordance with the notice provisions of the Terms & Conditions.

We may share your information with third parties as permitted or required by Applicable Law, by a court order or by another judicial or governmental request. We may also disclose your information if we determine that such disclosure is necessary to protect Brainwrite's rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Brainwrite’s Terms & Conditions, applicable EULAs as otherwise required by Applicable Law.

Overseas Transfer of Data

When we share personal information or data, it may be transferred and processed in countries other than the country you live in or country we are in. For example, the United States, where some of our Third Party Service Providers are located. These countries may have laws different to laws that apply to your specific geography and what you are used to. We ensure that, wherever we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.

Communication Preferences

We may wish to provide you with information about special features of our Software or other services or products we think may be of interest to you. If you agree to us providing you with marketing information, you can always opt out at a later date. We may also want to provide you with related information from third parties we think may be of interest to you. If you agree to us providing you with third party marketing information, you can always opt out at a later date. Please note, that you may not be able to unsubscribe to certain service-related communications, such as billing notifications.

Opt-Out

We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes. This occurs when we ask for that information from you. If you decide to opt-out of certain communications, we may not be able to provide certain features of our Services to you and your organization.

Do Not Track

Certain web browsers offer an HTTP header, termed “Do Not Track.” This requests that website refrains from tracking the user. We take no action in response to Do Not Track browser requests.

Use of Cookies (Not the one you eat)

Cookies are pieces of data stored on your hard drive concerning a current or previous web experience, such as a username/password combination used to gain access to some areas of the Website or other services. We may use a cookie to record previously established interests and preferences (via data submitted to us) so as to enhance the experience whilst using our Website.

Brainwrite uses the following types of cookies:

Strictly Necessary: These cookies enable our Website to function correctly and deliver the services and products you have requested.
Performance & Functionality: These cookies are used to enhance the performance and functionality of the Website but are non-essential to their use (for example, these cookies remember your preferences on the Website).
Analytical: These cookies collect information that is used either in aggregate form to help Brainwrite understand how the Website is being used. In particular Brainwrite use the Google Analytics cookies. If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common Website browsers – http://tools.google.com/dlpage/gaoptout. .

By using the Website, you accept the use of at least Strictly Necessary and Performance & Functionality cookies in accordance with this Privacy Policy. The Website will show a disclaimer asking for your consent to the use of cookies, declining this will disable the Analytical cookies only.

You may deactivate cookies in your web browser, or reject the creation of a cookie depending on your personal preferences. If you do so then our Website functionality may be compromised and certain services may not be available.

Accessing and updating your personal information

When using the Service that Brainwrite offers, we do our best to ensure that any information we collect about you is correct. You have a range of choices when it comes to the updating of your data.

Delete: Our services and Guides give you the ability to delete certain information about you or other individuals from within the Service. Please note, that we may need to retain certain personal information to comply with legal and legitimate business obligations to keep particular records.
Deactivate: you no longer wish to use our Services, then your administrator must contact support or deactivate your account for you.
Request we don’t use your information: are able to request that we do not use your information for certain activities. Please note, some information is required for us to fulfil legal and legitimate business obligations.
Access and Update: are able to access and update some of the personal information that we collect about you. These things include updating your profile or account details within the product.

Data Portability

Data portability is the ability to obtain some of your information in a format that you can move from one service to another. This applies to some of your information, but not all, as it depends on context. If you wish to request this, we will provide you with an electronic file containing your personal information associated with your account with Brainwrite. See Contact Us below.

Personnel of Brainwrite

Personnel are people who are engaged in employment with Brainwrite or have applied to work at Brainwrite. The information you have voluntarily provided us with is collected for Human Resources purposes in order to screen candidates for new job roles at Brainwrite. You may contact Brainwrite to request an update of your information, change your preferences with regards to communication and also request a record of the information we hold about you.

There are some documents or information about people who are or have been engaged in employment activities with Brainwrite. These need to be kept and maintained for legal and legitimate business functions.

No Children Under Age 13

The Services provided by Brainwrite are not intended for use by anyone under the age of 13. Brainwrite does not knowingly collect or solicit personal information from anyone under the age of 13. If you are under the age of 13 you are not permitted to register for our Services. If you are a parent or legal guardian of a child under 13 and believe we might have any information from or about a child under the age of 13, please see Contact Us section below.

Third party data processors that we use

We use a number of third parties to process personal data on our behalf, these are:

Amazon Web Services (AWS) – https://aws.amazon.com/privacy/ Our data is stored at the AWS data centers in India & USA.
Ingress IT Solutions – https://www.ingressit.com Some personal data may be stored to aid in the tracking of issues and feature requests, report unexpected errors and send diagnostic data collection while enabled in application.
Razorpay – https://razorpay.com/privacy/ Our Payment processing partner located in India.
Google – https://www.google.com/intl/en-GB/policies/privacy/ This Website uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the Website.

Maxmind – https://www.maxmind.com/en/privacy_policy New customer data is sent to Maxmind for the purposes of fraud prevention.

Mailchimp – https://mailchimp.com/legal/privacy/ Mailchimp is used to send emails to our clients on product updates and other related emails.

SendGrid – https://sendgrid.com/policies/privacy/ SendGrid may be used to send help desk and billing related emails to our customers.

Dwike – https://www.dwike.com Dwike may be used to send help desk and billing related data.

getKeyManager – https://getkeymanager.com/ GetKeyManager may be used for our licensing purpose.

Your Consent

By submitting your personal information you consent to the use of that information as set out in this policy.

Sale of Business

If Brainwrite is sold or integrated with another business your details may be disclosed to our advisers, any prospective purchasers, their advisers and will be passed on to the new owners of the business.

Changes to our Privacy Policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. For any major changes to the policy you will be notified via email. This privacy policy was last updated on 17th May 2020.

Your continued use of our Services and the Brainwrite website following the notification of non-significant changes to the Privacy Policy, is deemed as your acceptance of the changes made.

If you do not agree with this policy, do not interact with our websites or any other aspect of our business including using or accessing our Services.

Contact Us

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send:

an email: [email protected]
a letter to Ingress IT Solutions, #610, Vraj Valencia, Science City Rd., Sola, Ahmedabad – 380060, Gujarat, INDIA.

You can also contact our European Union representative and Data Processing Officer on [email protected] if you need to request a Data Processing Agreement. For more information on how Brainwrite is GDPR compliant, please see our GDPR articles.

Fair Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Test. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse

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Welcome to the web site (the "Site") of Ingress IT Solutions. ("Brainwrite", "we", "us" and/or "our"). This Site is operated by Brainwrite and has been created to provide information about our company and its content and data linking platform and related services (together with the Site, the "Service(s)") to our Service visitors ("you", "your"). “Personal Data” means any information relating to, or which can reasonably be ascribed to an identified or identifiable natural person. There are from two (2) classes of users possibly impacted by the Service: Administrators for entities that contract with us or that might be interested in contracting with us (“Customers”) and the persons that Customers may collect information or data on that are in their Services (“Customer End Users”). This Privacy Policy sets forth Brainwrite’ policy with respect to "Personal Data" that is collected from visitors to the Site and Services.

Note To Customer End Users

Our Service allows Customers to create automated flows, sometimes using APIs. While a Customer may have access to Customer End User Personal Data and use our Service to work with it as it is stored with them and their other processors and transmit and store it through our Service. We do not control Customer of use of the Personal Data they collect from you and provide to us.

Customers may store and transmit information using the Service which may include:

Name, Email Address, Physical Address, Phone Number, and other similar contact information; Payment Information, including credit card and bank account information; Information about location; Information about a Customer End User organization and contacts, such as colleagues or people within your organization; Usernames, Aliases, Roles, and other Authentication and Security Credential Information; Content of feedback, Testimonials, Inquiries, Support Tickets, and any Phone Conversations, Chat Sessions and Emails with or to us; Images (still, video, and in some cases 3D), voice, and other identifiers that are personal. Information regarding identity, including government-issued identification information; Corporate and financial information; and VAT numbers and other tax identifiers.

If you are a Customer End User and desire to exercise any of your rights with respect to your Personal Data, please contact the Customer directly as we will cooperate with them with respect to any lawful request.

Categories Of Personal Data We Collect

Site Visitors

For anyone who visits the Site, we may collect information automatically using web tracking technologies such as cookies, web beacons, pixel tags, clear GIFs and third party tracking services in order to ensure that the Site and Services operate efficiently and to collect data related to usage of the Site and Services such as, but not limited to, the IP Address, browser type, language preference, referring site, and the date and time of each visitor or Customer request.

Cookies: In visiting our site and in operating the Services, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Services may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Services. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of the full capability of our Services' features.

"Web Beacons" (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user's device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

If you are a visitor and make any inquires to us regarding your interest we will collect your name, email address and other contact information you provide us with in order to respond to your inquiry.

Customers

With respect to Customers when you register or purchase our Services, we collect the name, business you work with, email address, address and password in order to administer the Services. Our payments processor will collect your billing information (credit card information, address and name) to process the payments for the Services.

In order to use the Service, it will need to connect with the various online third-party services you want us to integrate with ("Third-Party Services"), so we will need to collect the usernames and passwords to for the various Third Party Services ("Login Credentials").

We also will collect IP Address, device ID and other information and log it in connection with your account information and use history to administer the Services, provide support, improve your experience and monitor the Service for fraud, misuse and other reasons permitted by law.

How We Use Your Personal Data

Providing the Services

We use Personal Data to administrate the Services, process payments and provide customer support for Customers. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Brainwrite Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. For persons located in the EEA, our lawful basis in the processing of such Personal Data is under Article 6.1 (c) and (f) of the GDPR.

Direct Marketing and Improvement of the Services and Site

Brainwrite and its subsidiaries and affiliates (the "Brainwrite Related Companies") may also use your Personal Data and other personally non-identifiable information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Brainwrite Services. Brainwrite and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. For persons located in EEA lawful basis in the processing of such Personal Data is under Article 6.1 (f) of the GDPR.

Detecting of Fraud and Misuse

We review logs and Personal Data to detect fraud, misuse, illegal activity or violation of our terms. For persons located in the EEA, our lawful basis in the processing of such Personal Data is under Article 6.1 (d) and (f) of the GDPR

‍Third-Party Service Integration

Our Service allows Customers to integrate and create commands for various online third-party services ("Third-Party Services"). In order to take advantage of this feature, Customers may need to authenticate, register for or log into Third-Party Services through the Service or on the websites of their respective providers. When a Customer enables linking between or log in to Third-Party Services through the Service, we will collect relevant information necessary to enable the Service to access that Third-Party Service and Customer data and content contained within that Third-Party Service ("Login Credentials"). We store Customer Login Credentials long enough to enable linking to the Third-Party Service.

When a Customer enables the Service to link content and data between Third-Party Services, the Third-Party Services will provide us with access to certain information that Customer may have provided to the Third-Party Services, and we will use, store and disclose such information in accordance with this Privacy Policy and the rules Customer sets to govern the linking. In addition, Customer can use the Service to share content and third party Personal Data amongst the Third-Party Services they integrate with the Service. Please remember that the manner in which Third-Party Services use, store and disclose your information is governed by the policies of such Third-Party Services, and Brainwrite shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Services that may be enabled within the Service.

We may retain certain personally non-identifiable information related to the data or content linked between Third-Party Services (for example, date sent, link configuration, names of the Third-Party Services), for the purpose of improving our Services and as described below in the "Aggregated Personal Data" section. For persons located in the EEA, our lawful basis in the processing of such Personal Data is under Article 6.1 (c) and (f) of the GDPR.

Aggregated Personal Data

In an ongoing effort to better understand and serve the users of the Brainwrite Services, Brainwrite often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Brainwrite may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally and we do not collect or use such data on Customer End Users. Brainwrite may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Sharing of Personal Data with Third Parties

Brainwrite will not sell or rent to any third party any of the personal information or data that Customer provides to us. We share Personal Data as set forth below.

Brainwrite is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Third Party Integrations

We will share Customer login data and End User Personal Data in order to provide the Services as instructed by Customer.

Your Brainwrite Team Members

If you are invited to join a Brainwrite team account, and you accept the invitation, you are agreeing that certain of your information will be shared with the team account holder and other team members. In particular, the team account holder will have access to your name, email address, avatar (if any) and task usage, and other team members will have access to your name, email address and avatar (if any). Any information you share via a team account, including workflows you create or Third-Party Services you link to, will be available to all team members of the team account you have joined. To remove yourself from a team please contact us at [email protected] and we will confirm removal before implementing.

Law Enforcement And Internal Operations

Personal Data may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary (i) to respond to claims asserted against Brainwrite or to comply with the legal process (for example, discovery requests, subpoenas or warrants); (ii) to enforce or administer our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes; or (iv) to protect the rights, property or safety of us, our users or members of the general public. We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.

Business Transfer

We may sell, transfer or otherwise share some or all of its assets, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Under such circumstances, we will use commercially reasonable efforts to notify its users if their personal information is to be disclosed or transferred and/or becomes subject to a different privacy policy.

Third-Parties

We sometimes contract with other companies and individuals to perform functions or services on our behalf, such as payments processing software maintenance, data hosting, sending email messages, etc. We necessarily have to share your Personal Data with such third-parties as may be required to perform their functions. We take steps to ensure that these parties take protecting your privacy as seriously as we do, including entering into Data Processing Addendum(s), EU Model Clauses and/or ensuring these third-parties have Binding Corporate Rules or other acceptable legal basis for transfer and protection of Personal Data.

Third Parties Collecting Data On Our Behalf

Google Analytics. Our Site and Services utilize Google Analytics to collect information about the use of the Sites and Services. Google Analytics collects information such as how often users visit this site, what pages they visit, when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site, but in anonymous form. Google Analytics collects only the IP address assigned to you on the date you visit this site and assigns a user ID code, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google uses this information to analyze your use of the website, to generate reports about website activities for website operators and to provide further services related to website and internet use. Google may also share such information with third parties to the extent it is legally required to do so and/or to the extent third parties process data on behalf of Google. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. You may block Google Analytics on some browsers with the help of a browser add-on if you do not want us to use this website analysis. This add-on can be downloaded at: 'http://tools.google.com/dlpage/gaoptout?hl=en. For more information on Google Analytics and Google’s privacy practices, please review their privacy policy at https://www.google.com/policies/privacy/.

We may use Intercom, Mixpanel, Userback or other marketing, user engagement, communication but not limited to these categories in connection with our Site and Services to store and track usage statistics, support conversations and contact information such as name and email in connection with those support live chat conversations. Please refer to the their Privacy Policy for more information.

We utilize Stripe as a payment gateway for payments. Data Processing takes place in the United States.. Users should review Stripe’s security policy before initiating transactions on the Site.

Transfer Of Data

If you are providing your Personal Data to us directly to use our Services, we will transmit your data, including your Personal Data, to the United States in order to fulfill our contractual obligations to you.

Your Choices

It may be possible to visit the Site without providing any Personal Data. However, if you choose not to provide any Personal Data, you may not be able to use certain Brainwrite Services.

Changing, Updating And Removing Personal Data

If your Personal Data changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page dashboard within your account, or by contacting us by phone or email at the contact information available on our Site. To the extent you cannot remove our own Personal Data you may request we do so by contacting support at [email protected],

Generally speaking, we will still retain your information for as long as your account is active, as needed to provide you the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. While we will remove Personal Data from use in connection with the Services, will retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements or as otherwise required by law.

Removal From Communications

You can choose at any time to opt out of receiving marketing communications from us by following the removal instructions on the bottom of our communications to you.

The Personal Information that you provide can be accessed at any time through your account or you can contact our customer support at [email protected] if you need help accessing your account.

Choices For EU, UK AND EEA Residents

If you are located in the European Economic Area (EEA) or the United Kingdom you have the following additional rights:

Right to Withdraw Consent

You have the right to withdraw consent where such consent is required to share or use data and you may request that we delete your Personal Data.

If you receive communications from us and no longer wish to receive them, please follow the removal instructions in the email or change your account settings.

Right to be Forgotten

As detailed above, you can delete your Personal Data by logging into your account and deleting your account or, to the extent required by law, you may request to do so at [email protected] subject to our confirmation of your identity. However, since your Personal Data is required for us to provide the Services to you, deleting it or making such a request will also terminate your access to the Services. Deleting your Personal Data does not mean that all of it will be removed. We take steps to delete Personal Data and content that is no longer necessary in relation to provide the Services by deleting it within 12 months of you terminating your account.

If you are located in the EEA and wish to make a request for removal (Right to Be Forgotten), you may contact us at [email protected]:

If we are legally required to comply with such a request, we will confirm your identity and delete your personal data in such time frame as required by law.

We may be required by law or to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the Services. We may de-identify and anonymize some data for purposes of retaining it.

Data Portability

If you are located in the EEA or the UK and you would like us to transmit your Personal Data to another company providing similar services, we will work with them to do so upon request and verification of such request with both the requestor and the company receiving the Personal Data.

California Privacy Rights

We do not believe that we sell Consumer Personal Information as defined by the California Consumer Privacy Act (“CCPA”).

To the extent provided for by law and subject to applicable exceptions, California residents that are “Consumers” under the CCPA have the following privacy rights in relation to the Personal Information we collect:

The right to know the categories of Personal Data collected and/or sold for a business purpose and the purpose for use, as well as what Personal Data was collected and how we have used and disclosed that Personal Information;

The right to request deletion of your Personal Information; and

The right to be free from discrimination relating to the exercise of any of your privacy rights.

Exercising Your Rights: You may be able to delete or change your information within your account dashboard. California residents can also exercise the above privacy rights by emailing us at: [email protected]

The right to “Opt Out” of the sale of Consumer Personal Information. We do not believe that we “sell” Personal Information as defined in the CCPA. However, if you wish to make such a request, you may make the request via email at [email protected]

Verification: in order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a request to know or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information for verification. If we cannot verify your identity, we will not provide or delete your Personal Information.

Authorized Agents: you may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity with us.

Nevada And California Residents – Your Privacy Rights

California and Nevada residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their Personal Information for direct marketing purposes during the preceding calendar year and the categories of Personal Information shared with those third parties. If you are a California or Nevada resident and wish to obtain that information, please submit your request by sending us an email at [email protected], we will confirm your identity and response in accordance with legal requirements.

Children

Brainwrite does not knowingly collect Personal Data from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to Brainwrite through the Services, please contact us, and we will take such steps are necessary to comply with the law.

Links Of Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Brainwrite (the "Third-Party Sites"). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Services do not imply that Brainwrite endorses or has reviewed the Third-Party Sites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the Personal Data you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Google Workspace APIs Usage

We do not utilize Google Workspace APIs to develop, refine, or train generalized or non-personalized artificial intelligence (AI) and machine learning (ML) models, unless explicitly directed by user-designed workflows or specific features that directly employ AI.

Security

We are very concerned with safeguarding your information. The security of your Personal Data is important to us. Brainwrite takes reasonable steps and has organizational and technical measures in place intended to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, including encrypting, logins, metadata and other data stored by Brainwrite or transmitted via Brainwrite including, but not limited to restricting access to Personal Data and encryption of data in transit and at rest as well. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Brainwrite via the Internet.

Changes To Brainwrite’ Privacy Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for Brainwrite to make changes to this Privacy Policy. Brainwrite reserves the right to update or modify this Privacy Policy at any time and from time to time. If we do this, we will post the changes to this Privacy Policy on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Service user interface, in an email notification or through other reasonable means. Please review this policy periodically, and especially before you provide any Personal Data. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Service or changes made for legal reasons will be effective immediately. This Privacy Policy was last updated on the date indicated above. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Privacy Policy.

Other Terms

Your access to and use of the Services is subject to the Terms of Service at https://www.Brainwrite.com/terms .

Contacting Brainwrite

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services. Please also feel free to contact us if you have any questions about Brainwrite’ Privacy Policy or the information practices of the Services.

You may contact us as follows: [email protected] or mail us at [email protected].

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